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лип. 2022

ЛИП23
Network emergency maintenance
ЗавершеноТехнічне обслуговування9 хвилин
  • Завершенолипня 23, 2022 у 11:35UTC

    Maintenance has completed successfully.

  • Запланованолипня 23, 2022 у 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

ЛИП22
Network equipment Firmware Upgrade (Tokyo)
ЗавершеноТехнічне обслуговування

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    липня 22, 2022 у 16:00UTC
ЛИП12
Upstream circuit maintenance (China Unicom)
ЗавершеноТехнічне обслуговування42 години 19 хвилин
  • Завершенолипня 14, 2022 у 8:19UTC

    Maintenance has completed successfully.

  • Триваєлипня 13, 2022 у 17:38UTC

    Maintenance is now in progress.

  • Запланованолипня 12, 2022 у 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

черв. 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Вирішено4 хвилини
  • ВирішеноUTC

    We have disabled this upstream temporarily and report to our upstream.

  • МоніторингUTC

    We have disabled this upstream temporarily and report to our upstream.

ЧЕРВ14
Client Portal Emergency Maintenance
ЗавершеноТехнічне обслуговування26 хвилин
  • Завершеночервня 14, 2022 у 18:21UTC

    The Portal maintenance is now finished.

  • Триваєчервня 14, 2022 у 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Запланованочервня 14, 2022 у 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Вирішено65 годин 34 хвилини
  • ВирішеноUTC

    This issue has been resolved!

  • МоніторингUTC

    The carrier implemented a fix and currently monitoring the result.

  • ВизначеноUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

трав. 2022

USDT Gateway automatically credited issue
Вирішено511 годин 43 хвилини
  • ВирішеноUTC

    We just resolved the issue!

  • ВизначеноUTC

    This issue will be resolved in the next release.

  • ВивчаєтьсяUTC

    We are currently investigating this incident.

ТРАВ1
Client Portal Maintenance
ЗавершеноТехнічне обслуговування1 годину

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    травня 01, 2022 у 15:00UTC

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