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июл. 2022

ИЮЛЬ23
Network emergency maintenance
ЗавершеноТехническое обслуживание9 минут
  • Завершеноиюля 23, 2022 в 11:35UTC

    Maintenance has completed successfully.

  • Запланированоиюля 23, 2022 в 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

ИЮЛЬ22
Network equipment Firmware Upgrade (Tokyo)
ЗавершеноТехническое обслуживание

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    июля 22, 2022 в 16:00UTC
ИЮЛЬ12
Upstream circuit maintenance (China Unicom)
ЗавершеноТехническое обслуживание42 часа 19 минут
  • Завершеноиюля 14, 2022 в 8:19UTC

    Maintenance has completed successfully.

  • В ходе выполненияиюля 13, 2022 в 17:38UTC

    Maintenance is now in progress.

  • Запланированоиюля 12, 2022 в 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

июн. 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Решено4 минуты
  • РешеноUTC

    We have disabled this upstream temporarily and report to our upstream.

  • МониторингUTC

    We have disabled this upstream temporarily and report to our upstream.

ИЮНЬ14
Client Portal Emergency Maintenance
ЗавершеноТехническое обслуживание26 минут
  • Завершеноиюня 14, 2022 в 18:21UTC

    The Portal maintenance is now finished.

  • В ходе выполненияиюня 14, 2022 в 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Запланированоиюня 14, 2022 в 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Решено65 часов 34 минуты
  • РешеноUTC

    This issue has been resolved!

  • МониторингUTC

    The carrier implemented a fix and currently monitoring the result.

  • ОпределеноUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

мая 2022

USDT Gateway automatically credited issue
Решено511 часов 43 минуты
  • РешеноUTC

    We just resolved the issue!

  • ОпределеноUTC

    This issue will be resolved in the next release.

  • ИзучаетсяUTC

    We are currently investigating this incident.

МАЙ1
Client Portal Maintenance
ЗавершеноТехническое обслуживание1 час

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    мая 01, 2022 в 15:00UTC

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