Dear Valued Customer,

We hope this message finds you well. We are writing to inform you about an upcoming network maintenance activity that may temporarily impact your services.

Maintenance Details:

Affected Device: Tokyo BR01 Router
Purpose: Software Upgrade for Security Enhancement

Impact on Services:
During the maintenance window, the Tokyo BR01 Router will undergo a software upgrade to enhance its security features. As a result, the router will be restarted, and there might be a brief interruption in service.
IP Transit customers connected to BR01 may experience a hard interruption in traffic for approximately 15 minutes.

Recommended Actions:
Preparation: Prior to the maintenance window, please ensure that you save any ongoing work and take necessary precautions.
During Maintenance: Be aware that there might be a temporary loss of connectivity during the router restart. It is advisable to refrain from initiating critical tasks during this period.
Post-Maintenance: Once the upgrade is complete, please verify your network connectivity. If you encounter any issues beyond the maintenance window, do not hesitate to contact our support team.
Support:
If you have any concerns or require assistance during the maintenance, our support team is available 24/7.

We understand the importance of a stable and secure network, and we appreciate your patience and cooperation during this maintenance activity. Our goal is to continuously improve the reliability and security of our services.

Thank you for your understanding.