Root Networks - Istorija obaveštenja

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Istorija obaveštenja

Jun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Rešeno
    Rešeno

    We have disabled this upstream temporarily and report to our upstream.

  • Nadgledanje
    Nadgledanje

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Završeno
    June 14, 2022 u 6:21 PM
    Završeno
    June 14, 2022 u 6:21 PM

    The Portal maintenance is now finished.

  • U toku
    June 14, 2022 u 5:58 PM
    U toku
    June 14, 2022 u 5:58 PM

    We are currently performing emergency maintenance and will be back shortly.

  • Planirano
    June 14, 2022 u 5:55 PM
    Planirano
    June 14, 2022 u 5:55 PM

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Rešeno
    Rešeno

    This issue has been resolved!

  • Nadgledanje
    Nadgledanje

    The carrier implemented a fix and currently monitoring the result.

  • Identifikovano
    Identifikovano

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

May 2022

USDT Gateway automatically credited issue
  • Rešeno
    Rešeno

    We just resolved the issue!

  • Identifikovano
    Identifikovano

    This issue will be resolved in the next release.

  • Istražuje se
    Istražuje se

    We are currently investigating this incident.

Client Portal Maintenance
  • Planirano
    May 01, 2022 u 3:00 PM
    Planirano
    May 01, 2022 u 3:00 PM

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

Apr 2022

Connectivity issues with the LAX network
  • Rešeno
    Rešeno

    We just resolved the issue!

  • Nadgledanje
    Nadgledanje

    Our upstream providers have reset the BGP session The network has been restored.

  • Identifikovano
    Identifikovano

    Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.

  • Istražuje se
    Istražuje se

    We see connectivity issues with the LAX network happening and we are currently investigating this incident.

Apr 2022 do Jun 2022

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