Root Networks - Istoricul notificărilor

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Istoricul notificărilor

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iul 2022

IUL23
Network emergency maintenance
FinalizatMentenanță9 minute
  • Finalizatiulie 23, 2022 la 11:35UTC

    Maintenance has completed successfully.

  • Planificatăiulie 23, 2022 la 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

IUL22
Network equipment Firmware Upgrade (Tokyo)
FinalizatMentenanță

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    iulie 22, 2022 la 16:00UTC
IUL12
Upstream circuit maintenance (China Unicom)
FinalizatMentenanță42 ore 19 minute
  • Finalizatiulie 14, 2022 la 08:19UTC

    Maintenance has completed successfully.

  • În cursiulie 13, 2022 la 17:38UTC

    Maintenance is now in progress.

  • Planificatăiulie 12, 2022 la 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

iun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Rezolvat4 minute
  • RezolvatUTC

    We have disabled this upstream temporarily and report to our upstream.

  • În curs de monitorizareUTC

    We have disabled this upstream temporarily and report to our upstream.

IUN14
Client Portal Emergency Maintenance
FinalizatMentenanță26 minute
  • Finalizatiunie 14, 2022 la 18:21UTC

    The Portal maintenance is now finished.

  • În cursiunie 14, 2022 la 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Planificatăiunie 14, 2022 la 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Rezolvat65 ore 34 minute
  • RezolvatUTC

    This issue has been resolved!

  • În curs de monitorizareUTC

    The carrier implemented a fix and currently monitoring the result.

  • IdentificatUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

mai 2022

USDT Gateway automatically credited issue
Rezolvat511 ore 43 minute
  • RezolvatUTC

    We just resolved the issue!

  • IdentificatUTC

    This issue will be resolved in the next release.

  • În curs de investigareUTC

    We are currently investigating this incident.

MAI1
Client Portal Maintenance
FinalizatMentenanță1 oră

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    mai 01, 2022 la 15:00UTC

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