Root Networks - Historia powiadomień

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Historia powiadomień

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lip 2022

LIP23
Network emergency maintenance
ZakończonoKonserwacja9 minut
  • Zakończonolipca 23, 2022 o 11:35UTC

    Maintenance has completed successfully.

  • Zaplanowanalipca 23, 2022 o 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

LIP22
Network equipment Firmware Upgrade (Tokyo)
ZakończonoKonserwacja

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    lipca 22, 2022 o 16:00UTC
LIP12
Upstream circuit maintenance (China Unicom)
ZakończonoKonserwacja42 godziny 19 minut
  • Zakończonolipca 14, 2022 o 08:19UTC

    Maintenance has completed successfully.

  • W trakcielipca 13, 2022 o 17:38UTC

    Maintenance is now in progress.

  • Zaplanowanalipca 12, 2022 o 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

cze 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Rozwiązany4 minuty
  • RozwiązanyUTC

    We have disabled this upstream temporarily and report to our upstream.

  • MonitorowanieUTC

    We have disabled this upstream temporarily and report to our upstream.

CZE14
Client Portal Emergency Maintenance
ZakończonoKonserwacja26 minut
  • Zakończonoczerwca 14, 2022 o 18:21UTC

    The Portal maintenance is now finished.

  • W trakcieczerwca 14, 2022 o 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Zaplanowanaczerwca 14, 2022 o 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Rozwiązany65 godzin 34 minuty
  • RozwiązanyUTC

    This issue has been resolved!

  • MonitorowanieUTC

    The carrier implemented a fix and currently monitoring the result.

  • ZidentyfikowanyUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

maj 2022

USDT Gateway automatically credited issue
Rozwiązany511 godzin 43 minuty
  • RozwiązanyUTC

    We just resolved the issue!

  • ZidentyfikowanyUTC

    This issue will be resolved in the next release.

  • AnalizaUTC

    We are currently investigating this incident.

MAJ1
Client Portal Maintenance
ZakończonoKonserwacjagodzina

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    maja 01, 2022 o 15:00UTC

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