Root Networks - Kunngjøringshistorikk

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juli 2022

JULI23
Network emergency maintenance
FullførtVedlikehold9 minutter
  • Fullførtjuli 23, 2022 kl. 11:35UTC

    Maintenance has completed successfully.

  • Planlagtjuli 23, 2022 kl. 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

JULI22
Network equipment Firmware Upgrade (Tokyo)
FullførtVedlikehold

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    juli 22, 2022 kl. 16:00UTC
JULI12
Upstream circuit maintenance (China Unicom)
FullførtVedlikehold42 timer 19 minutter
  • Fullførtjuli 14, 2022 kl. 08:19UTC

    Maintenance has completed successfully.

  • Pågårjuli 13, 2022 kl. 17:38UTC

    Maintenance is now in progress.

  • Planlagtjuli 12, 2022 kl. 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

juni 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Løst4 minutter
  • LøstUTC

    We have disabled this upstream temporarily and report to our upstream.

  • OvervåkerUTC

    We have disabled this upstream temporarily and report to our upstream.

JUNI14
Client Portal Emergency Maintenance
FullførtVedlikehold26 minutter
  • Fullførtjuni 14, 2022 kl. 18:21UTC

    The Portal maintenance is now finished.

  • Pågårjuni 14, 2022 kl. 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Planlagtjuni 14, 2022 kl. 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Løst65 timer 34 minutter
  • LøstUTC

    This issue has been resolved!

  • OvervåkerUTC

    The carrier implemented a fix and currently monitoring the result.

  • IdentifisertUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

mai 2022

USDT Gateway automatically credited issue
Løst511 timer 43 minutter
  • LøstUTC

    We just resolved the issue!

  • IdentifisertUTC

    This issue will be resolved in the next release.

  • UndersøkerUTC

    We are currently investigating this incident.

MAI1
Client Portal Maintenance
FullførtVedlikeholden time

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    mai 01, 2022 kl. 15:00UTC

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