Root Networks - お知らせ履歴

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7月 2022

7月23
Network emergency maintenance
完了メンテナンス9分
  • 完了7月 23, 2022 の 11:35UTC

    Maintenance has completed successfully.

  • 予定7月 23, 2022 の 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

7月22
Network equipment Firmware Upgrade (Tokyo)
完了メンテナンス

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    7月 22, 2022 の 16:00UTC
7月12
Upstream circuit maintenance (China Unicom)
完了メンテナンス42時間 19分
  • 完了7月 14, 2022 の 8:19UTC

    Maintenance has completed successfully.

  • 進行中7月 13, 2022 の 17:38UTC

    Maintenance is now in progress.

  • 予定7月 12, 2022 の 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

6月 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
解決済み4分
  • 解決済みUTC

    We have disabled this upstream temporarily and report to our upstream.

  • 監視中UTC

    We have disabled this upstream temporarily and report to our upstream.

6月14
Client Portal Emergency Maintenance
完了メンテナンス26分
  • 完了6月 14, 2022 の 18:21UTC

    The Portal maintenance is now finished.

  • 進行中6月 14, 2022 の 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • 予定6月 14, 2022 の 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
解決済み65時間 34分
  • 解決済みUTC

    This issue has been resolved!

  • 監視中UTC

    The carrier implemented a fix and currently monitoring the result.

  • 原因判明済みUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

5月 2022

USDT Gateway automatically credited issue
解決済み511時間 43分
  • 解決済みUTC

    We just resolved the issue!

  • 原因判明済みUTC

    This issue will be resolved in the next release.

  • 調査中UTC

    We are currently investigating this incident.

5月1
Client Portal Maintenance
完了メンテナンス1時間

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    5月 01, 2022 の 15:00UTC

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