Root Networks - Notice history

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Notice history

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Jul 2022

JUL23
Network emergency maintenance
CompletedMaintenance9 minutes
  • CompletedJuly 23, 2022 at 11:35 AMUTC

    Maintenance has completed successfully.

  • PlannedJuly 23, 2022 at 11:26 AMUTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

JUL22
Network equipment Firmware Upgrade (Tokyo)
CompletedMaintenance

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    July 22, 2022 at 4:00 PMUTC
JUL12
Upstream circuit maintenance (China Unicom)
CompletedMaintenance42 hours 19 minutes
  • CompletedJuly 14, 2022 at 8:19 AMUTC

    Maintenance has completed successfully.

  • In progressJuly 13, 2022 at 5:38 PMUTC

    Maintenance is now in progress.

  • PlannedJuly 12, 2022 at 2:00 PMUTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

Jun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Resolved4 minutes
  • ResolvedUTC

    We have disabled this upstream temporarily and report to our upstream.

  • MonitoringUTC

    We have disabled this upstream temporarily and report to our upstream.

JUN14
Client Portal Emergency Maintenance
CompletedMaintenance26 minutes
  • CompletedJune 14, 2022 at 6:21 PMUTC

    The Portal maintenance is now finished.

  • In progressJune 14, 2022 at 5:58 PMUTC

    We are currently performing emergency maintenance and will be back shortly.

  • PlannedJune 14, 2022 at 5:55 PMUTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Resolved65 hours 34 minutes
  • ResolvedUTC

    This issue has been resolved!

  • MonitoringUTC

    The carrier implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

May 2022

USDT Gateway automatically credited issue
Resolved511 hours 43 minutes
  • ResolvedUTC

    We just resolved the issue!

  • IdentifiedUTC

    This issue will be resolved in the next release.

  • InvestigatingUTC

    We are currently investigating this incident.

MAY1
Client Portal Maintenance
CompletedMaintenance1 hour

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    May 01, 2022 at 3:00 PMUTC

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