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jul 2022

JUL23
Network emergency maintenance
CompletadoMantenimiento9 minutos
  • Completadojulio 23, 2022 a 11:35UTC

    Maintenance has completed successfully.

  • Planificadojulio 23, 2022 a 11:26UTC

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

JUL22
Network equipment Firmware Upgrade (Tokyo)
CompletadoMantenimiento

  • We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

    julio 22, 2022 a 16:00UTC
JUL12
Upstream circuit maintenance (China Unicom)
CompletadoMantenimiento42 horas 19 minutos
  • Completadojulio 14, 2022 a 08:19UTC

    Maintenance has completed successfully.

  • En cursojulio 13, 2022 a 17:38UTC

    Maintenance is now in progress.

  • Planificadojulio 12, 2022 a 14:00UTC

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

jun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
Resuelto4 minutos
  • ResueltoUTC

    We have disabled this upstream temporarily and report to our upstream.

  • SupervisandoUTC

    We have disabled this upstream temporarily and report to our upstream.

JUN14
Client Portal Emergency Maintenance
CompletadoMantenimiento26 minutos
  • Completadojunio 14, 2022 a 18:21UTC

    The Portal maintenance is now finished.

  • En cursojunio 14, 2022 a 17:58UTC

    We are currently performing emergency maintenance and will be back shortly.

  • Planificadojunio 14, 2022 a 17:55UTC

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
Resuelto65 horas 34 minutos
  • ResueltoUTC

    This issue has been resolved!

  • SupervisandoUTC

    The carrier implemented a fix and currently monitoring the result.

  • IdentificadoUTC

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

may 2022

USDT Gateway automatically credited issue
Resuelto511 horas 43 minutos
  • ResueltoUTC

    We just resolved the issue!

  • IdentificadoUTC

    This issue will be resolved in the next release.

  • InvestigandoUTC

    We are currently investigating this incident.

MAY1
Client Portal Maintenance
CompletadoMantenimiento1 hora

  • We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

    mayo 01, 2022 a 15:00UTC

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