Root Networks - Notice history

All systems operational

Notice history

Jun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Resolved
    Resolved

    We have disabled this upstream temporarily and report to our upstream.

  • Monitoring
    Monitoring

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Completed
    June 14, 2022 at 6:21 PM
    Completed
    June 14, 2022 at 6:21 PM

    The Portal maintenance is now finished.

  • In progress
    June 14, 2022 at 5:58 PM
    In progress
    June 14, 2022 at 5:58 PM

    We are currently performing emergency maintenance and will be back shortly.

  • Planned
    June 14, 2022 at 5:55 PM
    Planned
    June 14, 2022 at 5:55 PM

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Resolved
    Resolved

    This issue has been resolved!

  • Monitoring
    Monitoring

    The carrier implemented a fix and currently monitoring the result.

  • Identified
    Identified

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

May 2022

USDT Gateway automatically credited issue
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    This issue will be resolved in the next release.

  • Investigating
    Investigating

    We are currently investigating this incident.

Client Portal Maintenance
  • Planned
    May 01, 2022 at 3:00 PM
    Planned
    May 01, 2022 at 3:00 PM

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

Apr 2022

Connectivity issues with the LAX network
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Our upstream providers have reset the BGP session The network has been restored.

  • Identified
    Identified

    Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.

  • Investigating
    Investigating

    We see connectivity issues with the LAX network happening and we are currently investigating this incident.

Apr 2022 to Jun 2022

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