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čvn 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Vyřešeno
    Vyřešeno

    We have disabled this upstream temporarily and report to our upstream.

  • Monitorujeme
    Monitorujeme

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Dokončeno
    června 14, 2022 v 18:21
    Dokončeno
    června 14, 2022 v 18:21

    The Portal maintenance is now finished.

  • Probíhá
    června 14, 2022 v 17:58
    Probíhá
    června 14, 2022 v 17:58

    We are currently performing emergency maintenance and will be back shortly.

  • Naplánováno
    června 14, 2022 v 17:55
    Naplánováno
    června 14, 2022 v 17:55

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Vyřešeno
    Vyřešeno

    This issue has been resolved!

  • Monitorujeme
    Monitorujeme

    The carrier implemented a fix and currently monitoring the result.

  • Identifikováno
    Identifikováno

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

kvě 2022

USDT Gateway automatically credited issue
  • Vyřešeno
    Vyřešeno

    We just resolved the issue!

  • Identifikováno
    Identifikováno

    This issue will be resolved in the next release.

  • Vyšetřuje se
    Vyšetřuje se

    We are currently investigating this incident.

Client Portal Maintenance
  • Naplánováno
    května 01, 2022 v 15:00
    Naplánováno
    května 01, 2022 v 15:00

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

dub 2022

Connectivity issues with the LAX network
  • Vyřešeno
    Vyřešeno

    We just resolved the issue!

  • Monitorujeme
    Monitorujeme

    Our upstream providers have reset the BGP session The network has been restored.

  • Identifikováno
    Identifikováno

    Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.

  • Vyšetřuje se
    Vyšetřuje se

    We see connectivity issues with the LAX network happening and we are currently investigating this incident.

dub 2022 do čvn 2022

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